Customer
Ticketing System -A leading HR Organization In UK
Category
IT
Problem statement
Managing work across various vendors had become a problem both in terms of coordination and maintaining a book of accounts.
Solution provided by AL
Altorum Leren provided an exhaustive ticketing solution with integration with Blockchain for payments and contracts management. This tool is 80% customizable and will meet the specific need of our clients
Benefits
1) Secure payment for the services received by the vendor. 2) Effective tracking of the work that is being assigned to an individual by means of incidents or service tasks. 3) Pre-agreed smart contract leading to no manual service management activities, therefore lesser governance overhead. 4) Auto tracking of SLAs and associated penalties before executing the smart contract.
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